Question 1

Do I need a referral?

Accepted Answer

A referral is generally not required for an appointment with one of our clinician’s. We do require a referral for individuals with a fracture from a GP or hospital for application of a water-proof cast and those with a DVA card.

Question 2

Do I require an appointment?

Accepted Answer

To provide you with the best possible service, we strongly advise you to schedule an appointment. While we do our best to accommodate walk-ins, this may not always be possible.

Question 3

Is the building wheelchair accessible?

Accepted Answer

All locations are wheelchair accessible.

Question 4

Do you have onsite parking?

Accepted Answer

We have parking at both Geelong Orthotics and Geelong Footwear. To access the carpark at Geelong Footwear, enter from McMillan Place off Little Ryrie Street. If you are having troubles locating this carpark, please contact us on (03) 5224 2200.

Question 5

Can I claim a rebate through my private health insurance

Accepted Answer

You may be able to claim a rebate from your private health insurer depending on your level of cover. Our staff will advise you of the relevant codes, however, some insurers may require you to have a referral.

Question 6

Can I claim through Medicare?

Accepted Answer

Our professional association is working to become recognised through Medicare. At this stage, orthotic services are not claimable through Medicare.

Question 7

How long will it take to fabricate my orthosis?

Accepted Answer

Your Orthotist will advise you on how long your orthosis will take to fabricate. Generally, foot orthotics take two weeks to fabricate.

Question 8

How else can I get funding for my orthotics?

Accepted Answer

Funding may be available to eligible individuals through the NDIS, TAC, WorkCover, SWEP, DVA or Home Care packages.

Question 9

Can I return a product?

Accepted Answer

Please see the attached document regarding our returns policy

Frequently Asked Questions