Frequently Asked Questions

A referral is generally not required for an appointment with one of our clinician’s. We do require a referral for individuals with a fracture from a GP or hospital for application of a water-proof cast and those with a DVA card.

To provide you with the best possible service, we strongly advise you to schedule an appointment. While we do our best to accommodate walk-ins, this may not always be possible.

All locations are wheelchair accessible.

We have parking at both Geelong Orthotics and Geelong Footwear. To access the carpark at Geelong Footwear, enter from McMillan Place off Little Ryrie Street. If you are having troubles locating this carpark, please contact us on (03) 5224 2200.

You may be able to claim a rebate from your private health insurer depending on your level of cover. Our staff will advise you of the relevant codes, however, some insurers may require you to have a referral.

Our professional association is working to become recognised through Medicare. At this stage, orthotic services are not claimable through Medicare.

Your Orthotist will advise you on how long your orthosis will take to fabricate. Generally, foot orthotics take two weeks to fabricate.

Funding may be available to eligible individuals through the NDIS, TAC, WorkCover, SWEP, DVA or Home Care packages.

Please see the attached document regarding our returns policy

We are committed to providing high-quality services and welcome feedback, compliments, and complaints. If you are unhappy with any aspect of our service, we encourage you to let us know so we can work to resolve the issue promptly and fairly. Making a Complaint to UsYou can make a complaint in any of the following ways:Speak directly with a staff member.Call us on (03) 5224 2200.Email us at admin@geelongorthotics.com.au.Fill in our feedback form: Feedback form All complaints will be treated seriously, handled confidentially where possible, and investigated promptly. You can have a support person, advocate, family member, or representative assist you in making a complaint. Making a Complaint to the NDIS Quality and Safeguards CommissionIf you are not comfortable making a complaint directly to us, or if you are not satisfied with the outcome of your complaint, you can contact the NDIS Quality and Safeguards Commission.The Commission is an independent agency responsible for improving the quality and safety of NDIS supports and services. Contact the NDIS Commission:Phone: 1800 035 544 (free call from landlines)National Relay Service: 133 677 then ask for 1800 035 544TTY: 1800 555 677Website: www.ndiscommission.gov.auOnline Complaint Form: Available through the NDIS Commission website You can make a complaint to the NDIS Commission about the services or supports provided by an NDIS provider, worker, or organisation. Making a complaint will not affect your access to NDIS supports and services.